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Removal of Cryptolocker.......is there a solution

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This is Dr. Hofmann again.....Someone finally contacted me and showed the method of installing the RAM drive to reprogram my computer.....but when it finished it gave an error!!!'

The message was :  "There was a problem recovering your PC"

I think the problem is this:  DELL sent a RAM with windows 8 and I have windows 10.....I need further support and for someone to call me ASAP

What do you Suggest?  It has now been 2 weeks and the solution is still not accomplished.


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